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It’s usually helpful for us to get a copy of your schedule file so we can diagnose the problem you’re having.
First of all, make sure you’ve saved the file. It has to exist to send it. In a sense, it’s like a word processor file. You don’t really have a document on your hard drive until you do the first Save.
To send that schedule to us, create an email to [email protected], click on Attach File (or whatever your email program calls it), navigate to the folder where you saved the file (the default is Documents/schedules) and choose the schedule file with the name you’ve been using. It’s like attaching any other file to an email.