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- Damaged or Corrupt File Message
The error we hear about occasionally is a dialog box that says, “Sorry, an error has occurred. The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.”
In fact, the installer file is not damaged. There is likely a conflict of programs.
Fix Number 1
We have found that McAfee real-time scanning especially loves to block installation of the program. From their web site, here are instructions on how to turn off real-time scanning just for a few minutes. Turn off McAfee Real-Time Scanning Temporarily
Fix Number 2
Steps to follow on Windows:
- Go to C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0
- While holding the “Ctrl” key, select the Adobe AIR Application Installer.exe -> Right click on it -> Run as Administrator. Do not take your finger off the “ctrl” key until you see the window open up.
- Select and open the AIR application to be installed.
Steps to follow on Mac:
- Go to /Applications/Utilities
- While holding the “command” key, double click on the Adobe AIR Application Installer. Do not take your finger off the “command” key until you see the window open up.
- Select and open the AIR application to be installed.
Fix Number 3
Diamond Scheduler uses Adobe AIR to allow cross-platform development. You should have the AIR plugin installed on your computer for Diamond Scheduler to work properly. Like Adobe Flash, AIR is often installed on users’ computers, but yours may not have it pre-installed.
If you have the problem mentioned above, we suggest the following to overcome the difficulties.
- First uninstall Diamond Scheduler if it is already installed (Control Panel > Uninstall on Windows and Application folder on Mac).
- Make sure the application folder does not exist (for Windows, it is most likely located at c:\Program Files\Diamond Scheduler 7 or c:\Program Files (x86)\Diamond Scheduler 7 and Applications folder on a Mac). If the Diamond Scheduler folder still exists after uninstalling the program, delete it.
- Empty the Recycle Bin (Windows) or Trash (Mac).
- Make sure your computer’s system clock is correct. Correct the date and time if it not current.
- Install the latest version of Adobe AIR (download from http://get.adobe.com/air).
- Try installing Diamond Scheduler again.
If none of these work for you, please contact us. We’ll help.
Tags: corrupt,damaged,damaged file, corrupt file, installation, updates, update
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- LeagueApps Integration
- LeagueAthletics CSV Integration
- LeagueAthletics DirectLink Integration
- SportsEngine DirectLink Integration (tutorial movie)
- Tutorial: Across Division Scheduling
- Tutorial: Introduction to Diamond Scheduler
- Tutorial: League Creation Assistant
- Tutorial: Locked Game Scheduling Technique
- Tutorial: Scheduling Multiple Divisions
- Tutorial: Scheduling Practices
- Tutorial: The Division Tab
- Tutorial: The People Tab
- Tutorial: The Schedule Tab
- Tutorial: The Team Tab
- Tutorial: Travel Constraints
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- Damaged or Corrupt File Message
- Display Time and Date Constraints in Master Calendar and Game List
- Known Issues
- Problems with AIR and Catalina OS
- Program is Slow in Calendar
- Program says I have No Timeslots Available
- Retrieving a Backup File
- Schedule Will Not Finish
- Sending Your Schedule File
- Updates Frequency
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- Accessing Account Information
- Across Division & Across League Divisions
- Assigning Officials to Games
- Change a Team's Division
- Changing Division Associations of Timeslots
- Creating Timeslots
- Display Time and Date Constraints in Master Calendar and Game List
- Entering Scores
- How to Avoid Double-booking Coaches and Players
- Move Season's Start Date
- Moving Schedule
- Pool Play
- Reduce Time Between Games on Same Day
- Schedule Reports
- Schedule Will Not Finish
- Switching Timeslots
- Tutorial: Locked Game Scheduling Technique
- Tutorial: Scheduling Multiple Divisions
- Using a Previous Year's File
- Show all articles ( 4 ) Collapse Articles
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- Deleting Existing Games on SportsEngine (uploaded using CSV)
- Deleting Existing Games on SportsEngine (uploaded using DirectLink)
- Downloading SportsEngine Mapping Codes
- LeagueApps Integration
- LeagueAthletics CSV Integration
- LeagueAthletics DirectLink Integration
- SportsEngine CSV Integration
- SportsEngine DirectLink Integration (tutorial movie)
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